Shipping Policy

At FOUND, we want your order to reach you as quickly and smoothly as possible.

Order Processing

Orders are typically processed within 1–2 business days after confirmation.

Once your order has been prepared and handed over to our delivery partner, you may receive a call or message regarding your delivery.

Delivery Time

We currently deliver across Egypt.

Most orders are delivered within approximately 2–5 business days after dispatch.

Delivery times may vary depending on your governorate, courier availability, weekends, public holidays, weather conditions, or other circumstances outside our control.

Shipping Fees

Shipping fees are calculated and displayed during checkout based on your delivery location.

Cash on Delivery

For Cash on Delivery orders, please make sure your phone number and delivery information are correct and that someone is available to receive the order.

Our courier may contact you before delivery.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate delivery information.

If your order cannot be delivered because of an incorrect address, incorrect phone number, or repeated unsuccessful delivery attempts, additional shipping charges may apply if the order needs to be shipped again.

Refused Orders

Please only place an order if you intend to receive it.

Repeated refusal of confirmed Cash on Delivery orders may result in restrictions on future orders from FOUND.

Delayed Orders

Occasionally, deliveries may take longer than expected due to circumstances outside our control.

If your order appears to be significantly delayed, please contact us with your order number, and our team will help you check its status.

Damaged Packages

If your order arrives damaged or there is an issue with the product, please contact us as soon as possible after receiving it and include your order number along with clear photos or videos of the issue.

We will review the situation and assist you accordingly.

Contact Us

If you have any questions regarding your delivery, order status, or shipping, please contact FOUND Egypt through our official customer support channels.

Thank you for shopping with FOUND.